Policies
Appointments
Skintology MedSpa by Dr. Jennifer Walden expects our clients to arrive on time for appointments in order to avoid scheduling conflicts. If you are running late, please call us to inform us; if a client/patient is more than 10 minutes late, we have the right to refuse treatment and to reschedule the patient for another day.
Cancellations
A Visa/MasterCard/Discover/American Express credit card is required to hold your appointment(s). We observe strict privacy policies and will not disclose this information to any other party. Your credit card number will be securely kept in your history file as per HIPPA Regulation.
Skintology MedSpa by Dr. Jennifer Walden has a 24-hour cancellation policy. If a client would like to cancel or change an appointment, we ask that they do so at least 24 hours in advance.
Note: if a client would like to change the time of their appointment, but not the day, they may do so on the same day assuming that we have appointments available.
Patients who are running late by more than 10minutes late and who have not informed us by calling ahead, will be charged a $50 cancellation fee to reschedule. This fee will either be charged to the client’s credit card if it is on file, or will be added to the balance to be paid at their next appointment.
If a client changes their appointment less than 24 hours prior to the service, or if they do not show up, they will be subject to a $50 cancellation fee. This fee will either be charged to the client’s credit card if it is on file, or will be added to the balance to be paid at their next appointment.
If you cancel within 24 hours or do not show up for your scheduled appointment, your credit card on file will be charged a $50 cancellation fee for the Medspa or $100 cancellation fee for physician consult in respect of their time.
If a client has a pre-paid package, a session will be deducted for each service that was booked. If the missed or cancelled appointment required a 60-minute or greater time frame, the client will be subject to a $75 fee.
Refunds & Returns
Skintology MedSpa by Dr. Jennifer Walden does not accept returns on products or gift cards sold or provide refunds for services provided. In cases of extenuating circumstances, credit of equal value for other services may be available.
There are no cash/credit back refunds. We understand that in certain circumstances a refund may be requested if it is determined that a medical condition or contraindication to a type of treatment that has already been purchased exists. If Management determines that compensation is appropriate, the Client will receive a refund or an in-house gift card/credit for an estimated dollar amount to be applied to another service. Service Providers are not permitted to grant refunds at any time.
Deposits
Deposits made for the purpose of securing a treatment session or special offer are non-refundable and nonexchangeable as Skintology sets aside resources for that treatment session. If you have purchased a package or single session, they are non-refundable after your purchase. There are no refunds on services, unless otherwise determined by Management.
Gift Cards are not redeemable for cash. There will be no replacements provided if gift cards are lost, stolen, destroyed or used without permission. Gift cards are non-refundable and cannot be combined with other vouchers and are not valid with other promos and offers. Gift Cards are valid for 365 days after purchase.
Medical History
In order to avoid medical issues, it is the client’s responsibility to inform us of any medical conditions (i.e. pregnancy, allergies, recent surgeries, etc), prescription medications, and/or other medical services they have received or are undergoing.
Purchase-Related Policies
The products, including samples available on this site, are for personal use only. You may not sell or resell any of the products, services, or samples purchased or received from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe may be in violation of our Terms and Conditions.
Intellectual Property
All content found on this site, including but not limited to text, images, logos, graphics, and software, is the property of Skintology Medical Spa, our affiliates, partners and licensors, and is protected by United States and international copyright laws.
Trademarks, logos and service marks shown on this site are registered and/or unregistered marks of Skintology Medical Spa, our affiliates, partners and licensors, and is protected by United States and international copyright laws.
Except as set forth in the limited licenses information below or as required under applicable law, no portion of this site may be used, replicated, sold, or modified, in whole or in part, without prior written consent.
Limited Licenses
Skintology MedSpa by Dr. Jennifer Walden gives you limited, revocable and non-exclusive license to access and make personal use of this website. This license does not include the right to:
- Frame or enclose any portion of this site
- Modify or download the site or its content (except caching or when necessary to view the site)
- Use the site for any non-personal use
- Create any work derivative of the site or its content
- Collect account information for yourself or any other party
- Use meta tags or hidden text which utilizes our name or trademarks
- Use any data gathering tools, bots, or crawlers that impose and unreasonable burden on the site
Skintology MedSpa by Dr. Jennifer Walden also gives you limited, revocable and non-exclusive license to create hyperlinks to individual pages of this site for personal, non-commercial use. Websites linking to this site:
- May link to but not replicate content
- May not imply that we endorse such sites or related services or products
- May not misrepresent a relationship with us
- May not contain distasteful, obscene or offensive content, and may only contain lawful, appropriate content
- May not portray our products or services in any untrue, misleading or objectionable manner or associate them with undesirable products, services or opinions
- May not use our trademarks
At our discretion, we may request that you remove any link to this site, upon the receipt of which you shall immediately remove such links.
Any unauthorized use terminates the limited licenses set forth in this section.
Packages
All packages and gift cards are final sale and must be used within 365 days of purchase. Un-redeemed packages and gift cards are non-refundable.
Products
To process a return product:
1. Please review the following information.
2. Obtain authorization from Skintology MedSpa by Dr. Jennifer Walden to return the product by calling (212) 832-2225, Monday through Saturday 9:00 a.m. – 7:00 p.m. EST.
3. Include your name, address, packing slip and copy of return authorization email issued by Skintology MedSpa by Dr. Jennifer Walden.
4. Skintology MedSpa by Dr. Jennifer Walden reserves the right to inspect any returned product before issuing a refund to ensure that the product has not been altered, damaged or over 50% used.
5. Skintology MedSpa by Dr. Jennifer Walden reserves the right to issue a refund if the product did not meet expectations, or if it caused an adverse skin reaction.
6. Skintology MedSpa by Dr. Jennifer Walden reserves the right to deny multiple refunds on products purchased and returned more than once. These must be returned at the customer’s expense.
7. Returned items that fail processing can be destroyed upon request or returned at the owner’s expense.
8. Skintology MedSpa by Dr. Jennifer Walden accepts no responsibility for return products in transit, therefore clients are recommended to be shipped with tracker/insurance.
9. Allow 14 days for processing.
10. Please email [email protected] if you have a query regarding products.
