When should I arrive?
Skintology expects our clients to arrive on time for appointments in order to avoid scheduling conflicts. If you are running late, please call us to inform us; if a client is more than 10-15 minutes late, we may not be able to treat them.
Skintology has a 24 hour cancellation policy. If a client would like to cancel or change an appointment, we ask that they do so at least 24 hours in advance. If a client changes their appointment less than 24 hours prior to the service, or if they do not show up, they will be subject to a $50 cancellation fee. This fee will either be charged to the client’s credit card if it is on file or it will be added to their due balance to be paid at their next appointment. If a client has a pre-paid package, a session will be deducted for each service that was booked. If the missed or cancelled appointment required a 60 minute+ time frame, the client will be subject to a $75 fee.
Note: if a client would like to change the time of their appointment, but not the day, they may do so on the same day assuming that we have appointments available.
Skintology is committed to protecting and respecting your privacy. Any personal data that we collect from you will be processed by us and stored in our system. This information ensures that our business is running to its fullest potential, therefore we will only use it for medical and marketing purposes.
Products are final sale; as for services, we do not offer refunds but can give credit of equal value for other services if there is an extenuating circumstance.
In order to avoid medical issues, it is the client’s responsibility to inform us of any medical conditions (i.e. pregnancy, allergies, recent surgeries), prescription medications, and/or other medical services they received or are undergoing.
We do not add gratuities to credit card charges, so we recommend that clients tip their service providers with cash. Skintology offers gratuity envelopes at the reception desk for our clients’ convenience.